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      Payment and Delivery

      Please be informed that the minimum value of your first order should be at least EUR 500 (exclusive of the shipping expenses).

      However this limitation will not apply to all future orders made from the same account. While calculating the quantity of tiles to be ordered, please take into account wastage and spares.

      Prices, Checkout and Advice

      The prices indicated on our website apply to the ex-works delivery from the manufacturers' warehouses.

      The prices indicated on our website are VAT inclusive. In the event that a corporate customer has an international VAT identification number, the respective order invoice is issued net of VAT, and the VAT identification number of the suppling company is specified.

      The proforma invoices we issue to private customers contain no information about VAT, since the suppling company is not registered as a VAT payer (we have no VAT No.). However the absence of VAT does not imply that you would have to pay this tax yourself. The prices indicated in the proforma invoice are final. There are no extra charges related to purchasing from our website with shipment within the EU. The prices indicated in the proforma invoice are final.

      Please note that particular items are sold on a per-box (rarely on a per-pallet) basis. If the said items are requested, their billed quantity will be increased to the actual quantity of items in the applicable number of full boxes (pallets).

      The prices on our website apply to the first-choice materials. We do not supply the second-choice and commercial-grade tile.

      Order Payment Options

      We accept payments by credit card, bank transfer, via letter of credit or via PayPal (if the latter option is selected, an extra operator fee of 2.7 % is charged). We are a verified PayPal member. Therefore all payments of our customers are covered by PayPal Purchase Protection.

       

      DELIVERY AND UNLOADING

      We ship tiles to any destination within the European Union, as well as to Norway, Switzerland, the USA and Canada.

      The average delivery takes 14-15 calendar days. The definite shipping time depends on the manufacturer's location, goods availability in stock and goods destination. The shipping expenses and estimated lead time will be displayed in your Shopping Cart. In order to inquire about shipping time confirmed by the manufacturer, you may click on "I need faster" in the Shopping Cart. Once no information is displayed automatically, please click on "Request Delivery Cost & Time". In this case it may take 24-48 hours to let you know the shipping time confirmed by the manufacturer.

      In the event of order delivery to islands, ferry service may be required, which may involve extra shipping expenses and time. For more detailed information about shipping expenses and time regarding order delivery to islands, please contact your dedicated customer service manager.

      The tiles are delivered by trucks equipped with a lifting device and are unloaded from the truck on the road at the customer's delivery address, except as otherwise provided by the dedicated customer service manager while confirming your order. Therefore, the customer shall ensure that the delivery place is fully accessible for the said vehicles and there is enough space for the goods' to be unloaded. The delivery to historic city centers and other areas with limited truck traffic and no possibility to unload the goods, may involve extra shipping expenses.

      Important! Once you are not sure that the truck will have full access to the delivery address and there will be enough space for the goods to be unloaded, please contact your dedicated customer service manager, so that we could suggest alternative goods delivery routes prior to order confirmation.

      In the event you would like to arrange goods unloading from the truck yourself, please contact your dedicated customer service manager, so that we could recalculate the shipping expenses and let you know, if there is any difference.

      Once your order is handed over to the carrier, you will be informed by Email about the tentative delivery date give or take one working day.

      Once your order arrives at the logistics terminal, the carrier will get in touch with you using the phone number specified in your order, in order to agree the delivery date and time convenient for you. The orders are delivered on working days (Monday through Friday) from 8 a.m. to 5 p.m. The goods may be stored at the carrier's for three days free of charge. Further storage of the goods at the carrier's may involve extra charge.

      Within 14 days upon order delivery, a private customer may cancel an order. Taking into account that the tiles are delivered with specific transportation means, according to the law, in case of order cancelation, only the goods cost will be refunded. The shipping expenses are not refundable. The customer shall arrange and pay for goods transportation to the warehouse.

      PICKUP FROM STORAGE

      You may arrange order collection from one of our consolidation warehouses in Italy or Spain.
      In this event, apart from the cost of the goods, the total amount payable will include the expenses related to goods packaging and preparation for shipment.
      In order to have the total order value calculated, please contact your dedicated customer service manager. The expenses related to goods preparation for shipment include 30 days of free storage at the carrier's.
      Further storage of the goods at the carrier's may involve extra charge.

      Once your order is ready for shipment, you will receive notification by Email with accurate data necessary to arrange order pickup, namely: goods weight, number of cargo units, warehouse address, contact details and shipment reference number.

      Once the goods leave the warehouse, all liability for their safety is transferred to the customer.

      GOODS INSPECTION

      Once the goods are delivered, the customer checks them visually. In the event that any damage to the packaging is revealed, the customer shall describe this in the delivery note. Where required, the carrier representative waits, until the goods are unpacked in order to check their integrity. Should any defective tiles be revealed, the customer, within three working days, informs the dedicated customer service manager thereof providing the photos of all defective tiles. There is no need to give the defective tiles back to the carrier.

      Comments  (53)
      Comment item
      Darren gretton 11.09.2016 00:05
      Imola Kuni 2012BS Bark Beige Pls could I have a price for 34M and 7M 2012W delivered to address in UK. grettond@gmail.com.
      Comment item
      Alex 12.09.2016 12:34
      Imola Kuni 2012BS Bark Beige

      Dear Darren,

      Kuni2012Bs and Kuni2012W are presented on our website so we would suggest you to make the order draft right on the site and ask for a delivery cost.

      To do that you should sign up on our website and add the items to your cart. Then fill in all the obligatory fields in the cart (your name, address, phone) and send a request for delivery cost. As soon as the delivery cost is ready we'll send you a message. The delivery cost and period will be indicated in your draft on the website. This draft won't be considered as an order before it is paid.
      Should you have any questions - please send to english@tile.expert
      Thanks.
      Comment item
      Sylvia beamesderfer 03.10.2016 16:21
      Would like to order sample tiles if possible. And wondering how freight charges to USA run. Thank you
      Comment item
      Alex 03.10.2016 16:55

      Dear Sylvia,

      We have replied to your email address.

      Please check the information and reply back in case you have any questions.

      Thanks.

      Comment item
      Ventura Ent 05.10.2016 05:09
      Who are these sleaszebags who do not have a phone number, no physical address and will not communicate except by email?
      Comment item
      Alex 05.10.2016 16:45

      Dear Ventura Ent,

      Thank you very much for you interest to our website.

      Please note that we are an online store. It means we do not have physical show rooms, thus have lower costs and can offer better prices. We provide samples of the selected items found on our website via courier delivery.

      We find this kind of business model easier, less expensive and more secure for a client.

      Our company is a verified PayPal member.Therefore all payments of our customers are covered by PayPal Purchase Protection.

      Payments to our accounts go to division of one of the largest and respectable banks in Sweden – “Swedbank”

      Please find our phone numbers and respective email addresses for customers from different countries in section “Contacts”

      We are legally registered in the EU (TileExpert Retail OÜ. Registration No.: 14013681 | Pae 21 Tallinn 11415 Estonia). Deliveries are conducted from there, that’s why most of comments and reviews about us can be obtained from resources associated with European operators, e.g. Trustpilot

      Should you have any questions please let us know.

      Our customer service specialists will provide all the information regarding the tiles you are interested in.

      We will be happy to hear from you.

      Comment item
      Laimonas 08.11.2016 01:03
      Hi can tiles be collected from Pae 21 Tallinn 11415 Estonia ??
      Comment item
      Irene 11.11.2016 17:44

      Dear Laimonas,
      Sorry for the delayed response. We have replied to your email address. If you have any questions, please, email us anytime.

      Thank you.

      Comment item
      Dominique Bessent 13.11.2016 11:35
      I have previously placed an order with you and now need to order a small additional amount of tiles to complete the job. Please let me know the best way to do this as my draft order is not creating a delivery charge / date due to cost involved. Thank you
      Comment item
      Irene 14.11.2016 14:44

      Dear Dominique Bessent,
      Please, sign up with your email address and after that you'll be able to order a small amount of tiles. If you have any difficulties or questions, please, email us at english@tile.expert.

      Comment item
      Catherine Adams 18.11.2016 19:46
      I would like to order 13 square meters of Cevica Lord in teal as well as the pencil tile trims. I can't seem to find a way to order??? Could you please contact me preferably on 07793 748706 or via email as a matter of urgency. Many thanks, Catherine
      Comment item
      Irene 22.11.2016 15:33

      Dear Catherine Adams,
      Here is the link to the Lord collection https://tile.expert/en/tile/Cevica/Lord-Cevica 

      To place a draft order you should sign up on our website and add the items to your cart. Then fill in all the obligatory fields in the cart (your name, address, phone) and send a request for delivery cost. As soon as the delivery cost is ready we'll send you an email. The delivery cost and time will be indicated in your cart. 
      Should you have any questions - please email us at english@tile.expert
      Thanks.
      Comment item
      Hailey 25.11.2016 14:46
      Is it at all possible to get tiles delivered to Australia? Thanks heaps
      Comment item
      Alex 25.11.2016 23:52

      Dear Hailey,

      Thank you for your interest in our online store. We have not delivered to Australia yet but can check the possibility. Could you please specify the quantity of the tile you are interested in and provide all information to extra@tile.expert ?

       

      Comment item
      Hailey 28.11.2016 02:59
      No worries at all. I'll measure up and email it through. Thanks for your help
      Comment item
      Martine chemana 17.01.2017 18:07
      , Hello I would like to order various tiles from your site. They are to be delivered to Marseille. Please do let me know how long will it take between the order and the delivery? Regarding samples how to proceed? Do you have a showroom nearby? Thanking you for your information. Yours Martine
      Comment item
      Alex 18.01.2017 14:54

      Dear Martine,

      Thank you for your interest in our online store.

      If you found the tile you need on our website we would suggest you to make the order draft right on the site and ask for a delivery cost. To do that you should sign up on our website, find the items you need and add them to your cart. Then fill in all the obligatory fields in the cart (your name, address, phone) and send a request for delivery cost. As soon as the delivery cost is ready we'll send you a message. The delivery cost and period will be indicated in your draft on the website. This draft won't be considered as an order before it is paid.
      Samples can be arranged. The customers are supposed to pay the samples cost + delivery cost and additional EUR 100 that will be a prepayment for the order itself. If you then make the order you will pay the order amount without these EUR 100.
      We don't have showrooms. We are an online store.
      Comment item
      Neal kirby 19.01.2017 23:26
      HOW CAN I PAY FOR TILES..? WHY DO I NEED TO WAIT FOR CONFIRMATION OF DELIVERY COST??? ;-}
      Comment item
      Jessie 03.02.2017 14:07

      Dear Neal,

      I think we've confirmed all the details of your order via phone. If you still have any questions, feel free to contact me.
      Jessie@tile.expert

      Thank you for your request!
      Best regards,
      Jessie

      Comment item
      Yvonne 04.02.2017 14:49
      Hi, I planned to order tiles and the order was for approx. 600€ but the deliverycost was over 500€(to finland)!!!! how can it be so expensive?
      Comment item
      Steve 05.02.2017 23:08
      Do you ship to Canada?
      Comment item
      Julia 06.02.2017 10:49

      Hei Yvonne! Kiitos käymisestä verkkosivuillamme. Olisi hyvä tietää, mistä laatoista on kyse. Toimituskulut riippuvat etupäässä laatan hinnasta, koosta ja painosta. S-postitse voimme käsitellä tätä kysymystä yksityiskohtaisemmin. S-postini on julia@tile.expert. Mukavaa päivänjatkoa!  

      Comment item
      Jessie 06.02.2017 12:09

      Dear Steve,

      Unfortunately, we've stopped regular shipping to Canada at the moment. We can still calculate your order personally, if you will send your quote at usa@tile.expert.

      Thank you for your request!
      Best regards,
      Jessie

      Tile.expert

      Comment item
      C a 11.02.2017 23:19
      Hi, Do you all ship to Trinidad (and Tobago) and if so, can you supply some details?
      Comment item
      No 12.02.2017 09:11
      interested in the 14ORAitaliana igattipardi and fusion series, we need 1,000 - 1,500 sq ft to California 92075.
      Comment item
      Alex 13.02.2017 00:12

      Hello

      Thank you for your interest in our online store.

      We have not delivered to Trinidad and Tobago yet. Please specify the item codes and quantity so we'll check the possibility.

      Also please note that you can pick up your order from our warehouse in Italy.

      You can provide all information to extra@tile.expert

      Comment item
      Jessie 13.02.2017 12:07

      Dear Sir,

      We have these collections presented on our website, so you may make the order draft right on the site and ask for a delivery cost and time. 

      To do that you should find the items you need and add them to your cart. Then fill in all the obligatory fields in the cart (your name, address, phone) and send a request for delivery cost. The delivery cost and period will be indicated in your draft on the website within 24 hours. This draft won't be considered as an order before it is paid. 
      If you still have any questions, feel free to ask me on usa@tile.expert.

      Thank you for your request!
      Best regards,
      Jessie

      Tile.expert

      Comment item
      Dean mejak 28.02.2017 00:18
      Hi! is it possible to get free samples of different tiles?cicogres lux all colors and marcana brecha damascata 60x60?
      Comment item
      Alex 28.02.2017 00:45

      Dear Dean,
      Thank you for your interest in our online store.

      We have sent the details regarding samples ordering to your email address.

      Please check and inform if you have any questions.

      Comment item
      Kylie 14.03.2017 19:51
      Hi, I'm looking to monocibec Tarquinia cotto etrusco. Can you help?
      Comment item
      Carol 15.03.2017 11:28

      Dear Kylie! Thank you for your interest in our online store. 

      We have sent the reply to your email address.

      Should you need any further information, please do not hesitate to contact us.

      Comment item
      Sharon 16.03.2017 12:11
      Hi Do you guys deliver to Singapore?
      Comment item
      Carol 16.03.2017 13:45

      Dear Sharon, thank you for your inquiry.  Currently we do not deliver goods to Singapore and we suggest you arranging goods collection from our consolidation warehouse in Italy or in Spain. In this event, apart from the cost of the goods, the total amount payable will include the expenses related to goods preparation for shipment. Please take into account that customer is to pay all customs duties and other taxes due when importing goods to Singapore. I hope the above is useful to you.

      Comment item
      Edikas 28.03.2017 22:41
      Hello, I would like to know how much does cost delivery tile items to Lithuania?
      Comment item
      Carol 29.03.2017 11:22

      Dear Edikas, thank you for your interest in our online store. We have already sent you an e-mail.  We remain at your disposal for any further information.

      Comment item
      Amber 30.03.2017 23:00
      Hi there, I want to place an order for 8 Sam of tiles but the amount is less than €500 so it won't give me a delivery cost. Why can't I order a small amount? My kitchen is only small so don't need many tiles! Thanks
      Comment item
      Jessie 31.03.2017 11:09

      Dear Amber,

      Unfortunately, this is company's policy. Your first order must be above 500 EUR/450 GBP. There is no way to overcome this rule.

      I apologize for the inconvenience. Thank you for your request!
      Best regards,
      Jessie

       

      Comment item
      Carol 31.03.2017 14:34

      Dear Amber, thank you for your inquiry. We have sent you a reply by e-mail. If we can be of further assistance to you, do not hesitate to write us.

      Comment item
      Carol 04.04.2017 16:19

      Dear Amber, thank you for your interest in our online store. We have sent you a reply by e-mail. We remain at your disposal for any further information.

      Comment item
      Joanna 08.04.2017 22:50
      How do I order a sample tile and how much does it cost?
      Comment item
      Jessie 10.04.2017 11:03

      Dear Joanna,

      We can arrange the samples for you, but they won't be free of charge. The customers are supposed to pay the samples cost + delivery cost and additional 100 EUR that will be a prepayment for the order itself. If you then make the order you will pay the order amount without these 100 EUR. 
      If you are interested, please provide your delivery details on english@tile.expert

      Thank you for your request!

      Comment item
      mcmullentina_yahoo.com 14.04.2017 20:58
      I wanted to make sure I'm reading this correctly, first order needs to be for at least $550.00 is that correct? I only need to place an order for 1 case of Cerdomus Durango Ambra tiles since I'm only replacing a few tiles.
      Comment item
      Carol 17.04.2017 09:08

      Dear Customer, thank you for your inquiry. Yes, you are reading correctly - the first order needs to be for at least 550 USD or 500 EUR  (exlusive of transport expenses).However this limitation will not apply to all future orders made from the same account. Should you require further details, we would be happy to supply this upon request. 

      Comment item
      Janice 02.05.2017 08:34
      Hi, do you deliver to Hong Kong? I would like to order around 100m2 tiles (different styles). Thanks.
      Comment item
      Tanya 02.05.2017 09:29

      Dear Customer, thank you for your question. I would like to inform you that shipping rates depend on many factors. In order to have delivery cost calculated, you need to sign up on our website, add the selected items into the Shopping Cart. Then you need to fill in all the required fields. If the shipping expenses are not displayed in the Shopping Cart, please send a calculation request.

      Comment item
      Nina 05.05.2017 09:54
      Hello, do you have DEKOR HYPNOTIC AMBRE GRIS 22,5x45 on stock? If you send to Slovenia, how is it with delivery costs?
      Comment item
      Tanya 05.05.2017 10:09

      Dear Nina,  thank you for your inquiry. We have sent you a reply by e-mail. If we can be of further assistance to you, do not hesitate to contact us.

      Comment item
      Eunice 24.05.2017 22:05
      Who are the distributors of Porcelain tiles in Italy?
      Comment item
      Carol 24.05.2017 22:08

      Dear Eunice, we thank you for your inquiry. We have already sent you a reply by e-mail. We remain at your disposal for any further information.

      Best regards,

      Carol

      TileExpert

      Comment item
      Yuriy 07.06.2017 19:51
      Very good plitka! Good asortment!
      Comment item
      Tanya 12.06.2017 07:37

      Dear Yuriy!

      Thank you for your interest in TileExpert! We always try to renew our assortment which caters to each taste and budget. You will always find something suitable on our website! If you need further assistance, just contact us!

      Comment item
      Lisa 12.06.2017 08:46
      Is all the delivery and unloading information described on the website the same for delivery to Canada? Can you provide any estimates of shipping costs and any other costs? Thank you.
      Comment item
      Carol 12.06.2017 13:02

      Dear Lisa, thank you for your inquiry. All the information displayed on the web site and regulating the relations between the Buyer and the Seller is also in force on the territory of Canada.


      If the requested tile is displayed on our web site, you can get the information about the lead time and the freight quote directly in the shopping cart. To that end, please, sign up, add the item in the shopping cart and fill in requested fields.


      If the requested tile is not displayed on web site, please email to canada@tile.expert indicating detailed information about the tiles you are looking for, full address of delivery, name surname, phone number. Our customer service manager creates a draft order and provide you with all necessary information..
      Best regards,
      Carol
      TileExpert

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