Online Store of Italian Tiles
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      Payment and Delivery

      While calculating the quantity of tiles to be ordered, please take into account wastage and spares.

      Prices, Checkout and Advice

      Prices, Checkout and Advice

      The prices indicated on our website apply to the ex-works delivery from the manufacturers' warehouses.

      The prices indicated on our website are:

      • VAT inclusive for the EU members;
      • VAT exclusive for countries of the European Free Trade Association (EFTA) (Norway, Switzerland and Liechtenstein), as well as to the special EU member state territories (e. g. Canary Islands, Republic of Cyprus, Gibraltar);
      • VAT exclusive for the USA and Canada.

      In the event that a corporate customer is registered in the EU has an international VAT identification number, the respective order invoice is issued net of VAT, and the VAT identification number of the suppling company is specified.

      Please note that particular items are sold on a per-box (rarely on a per-pallet) basis. If the said items are requested, their billed quantity will be increased to the actual quantity of items in the applicable number of full boxes (pallets).

      The prices on our website apply to the first-choice materials. We do not supply the second-choice and commercial-grade tile.

      Order Payment Options

      Order Payment Options

      We accept payments by credit card, bank transfer, via letter of credit or via PayPal (if the latter option is selected, an extra operator fee of 2.7 % is charged). We are a verified PayPal member. Therefore all payments of our customers are covered by PayPal Purchase Protection.

      DELIVERY AND UNLOADING

      DELIVERY AND UNLOADING

      We ship tiles:
      • to any destination within the European Union;
      • to the countries of the European Free Trade Association (EFTA) (Norway, Switzerland and Liechtenstein), as well as to the special EU member state territories (e. g. Canary Islands, Republic of Cyprus, Gibraltar). Please note all local import taxes and fees are paid by the customer;
      • to the USA and Canada. In this case the shipping charges include all expenses related to the goods delivery; neither local sales tax, nor any other extra fees are paid by the customer. The conforming goods delivered to the USA and Canada are non-returnable.
      GOODS INSPECTION

      GOODS INSPECTION

      Once the goods are delivered, the customer checks them visually. In the event that any damage to the packaging is revealed, the customer shall describe this in the delivery note. Where required, the carrier representative waits, until the goods are unpacked in order to check their integrity. Should any defective tiles be revealed, the customer, within three working days, informs the dedicated Customer Support specialist thereof providing a copy of the shipping document, the photos of the Goods as they were delivered, as well as the photos of all defective tiles. There is no need to give the defective tiles back to the carrier.

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