Payment and Delivery
Please be informed that the minimum value of your first order should be at least USD 550 (exclusive of the shipping expenses).
However this limitation will not apply to all future orders made from the same account. While calculating the quantity of tiles to be ordered, please take into account wastage and spares.
Prices, Checkout and Advice
The prices indicated on our website apply to the ex-works delivery from the manufacturers' warehouses.
The prices indicated on our website are VAT inclusive. In the event that a corporate customer has an international VAT identification number, the respective order invoice is issued net of VAT, and the VAT identification number of the suppling company is specified.
Please note that particular items are sold on a per-box (rarely on a per-pallet) basis. If the said items are requested, their billed quantity will be increased to the actual quantity of items in the applicable number of full boxes (pallets).
The prices on our website apply to the first-choice materials. We do not supply the second-choice and commercial-grade tile.
Order Payment Options
We accept payments by credit card, bank transfer, via letter of credit or via PayPal (if the latter option is selected, an extra operator fee of 3.4 % (for payment in Euro) or 7.75 % (for payment in US dollars) is charged). We are a verified PayPal member. Therefore all payments of our customers are covered by PayPal Purchase Protection.
DELIVERY AND UNLOADING
We ship tiles to any destination within the European Union, as well as to Norway, Switzerland, the USA and Canada.
The average delivery takes 35-65 calendar days. The definite shipping time depends on the manufacturer's location, goods availability in stock and goods destination. The shipping expenses and estimated lead time will be displayed in your Shopping Cart. In order to inquire about shipping time confirmed by the manufacturer, you may click on "I need faster" in the Shopping Cart. Once no information is displayed automatically, please click on "Request Delivery Cost & Time". In this case it may take 24-48 hours to let you know the shipping time confirmed by the manufacturer.
In the event of order delivery to islands, ferry service may be required, which may involve extra shipping expenses and time. For more detailed information about shipping expenses and time regarding order delivery to islands, please contact your dedicated customer service manager.
The tiles are delivered by trucks equipped with a lifting device and are unloaded from the truck on the road at the customer's delivery address, except as otherwise provided by the dedicated customer service manager while confirming your order. Therefore, the customer shall ensure that the delivery place is fully accessible for the said vehicles and there is enough space for the goods' to be unloaded. The delivery to historic city centers and other areas with limited truck traffic and no possibility to unload the goods, may involve extra shipping expenses.
Important! Once you are not sure that the truck will have full access to the delivery address and there will be enough space for the goods to be unloaded, please contact your dedicated customer service manager, so that we could suggest alternative goods delivery routes prior to order confirmation.
In the event you would like to arrange goods unloading from the truck yourself, please contact your dedicated customer service manager, so that we could recalculate the shipping expenses and let you know, if there is any difference.
Once your order is handed over to the carrier, you will be informed by Email about the tentative delivery date give or take one working day.
Once your order arrives at the logistics terminal, the carrier will get in touch with you using the phone number specified in your order, in order to agree the delivery date and time convenient for you. The orders are delivered on working days (Monday through Friday) from 8 a.m. to 5 p.m. The goods may be stored at the carrier's for three days free of charge. Further storage of the goods at the carrier's may involve extra charge.
Within 14 days upon order delivery, a private customer may cancel an order. Taking into account that the tiles are delivered with specific transportation means, according to the law, in case of order cancelation, only the goods cost will be refunded. The shipping expenses are not refundable. The customer shall arrange and pay for goods transportation to the warehouse.
PICKUP FROM STORAGE
You may arrange order collection from one of our consolidation warehouses in Italy or Spain.
In this event, apart from the cost of the goods, the total amount payable will include the expenses related to goods packaging and preparation for shipment.
In order to have the total order value calculated, please contact your dedicated customer service manager. The expenses related to goods preparation for shipment include 30 days of free storage at the carrier's.
Further storage of the goods at the carrier's may involve extra charge.
Once your order is ready for shipment, you will receive notification by Email with accurate data necessary to arrange order pickup, namely: goods weight, number of cargo units, warehouse address, contact details and shipment reference number.
Once the goods leave the warehouse, all liability for their safety is transferred to the customer.
GOODS INSPECTION
Once the goods are delivered, the customer checks them visually. In the event that any damage to the packaging is revealed, the customer shall describe this in the delivery note. Where required, the carrier representative waits, until the goods are unpacked in order to check their integrity. Should any defective tiles be revealed, the customer, within three working days, informs the dedicated customer service manager thereof providing the photos of all defective tiles. There is no need to give the defective tiles back to the carrier.
Dear Darren,
Kuni2012Bs and Kuni2012W are presented on our website so we would suggest you to make the order draft right on the site and ask for a delivery cost.
Dear Sylvia,
We have replied to your email address.
Please check the information and reply back in case you have any questions.
Thanks.
Dear Ventura Ent,
Thank you very much for you interest to our website.
Please note that we are an online store. It means we do not have physical show rooms, thus have lower costs and can offer better prices. We provide samples of the selected items found on our website via courier delivery.
We find this kind of business model easier, less expensive and more secure for a client.
Our company is a verified PayPal member.Therefore all payments of our customers are covered by PayPal Purchase Protection.
Payments to our accounts go to division of one of the largest and respectable banks in Sweden – “Swedbank”
Please find our phone numbers and respective email addresses for customers from different countries in section “Contacts”
We are legally registered in the EU (TileExpert Retail OÜ. Registration No.: 14013681 | Pae 21 Tallinn 11415 Estonia). Deliveries are conducted from there, that’s why most of comments and reviews about us can be obtained from resources associated with European operators, e.g. Trustpilot
Should you have any questions please let us know.
Our customer service specialists will provide all the information regarding the tiles you are interested in.
We will be happy to hear from you.
Dear Laimonas,
Sorry for the delayed response. We have replied to your email address. If you have any questions, please, email us anytime.
Thank you.
Dear Dominique Bessent,
Please, sign up with your email address and after that you'll be able to order a small amount of tiles. If you have any difficulties or questions, please, email us at english@tile.expert.
Dear Catherine Adams,
Here is the link to the Lord collection https://tile.expert/en/tile/Cevica/Lord-Cevica
Dear Hailey,
Thank you for your interest in our online store. We have not delivered to Australia yet but can check the possibility. Could you please specify the quantity of the tile you are interested in and provide all information to extra@tile.expert ?
Dear Martine,
Thank you for your interest in our online store.
Dear Neal,
I think we've confirmed all the details of your order via phone. If you still have any questions, feel free to contact me.
Jessie@tile.expert
Thank you for your request!
Best regards,
Jessie
Hei Yvonne! Kiitos käymisestä verkkosivuillamme. Olisi hyvä tietää, mistä laatoista on kyse. Toimituskulut riippuvat etupäässä laatan hinnasta, koosta ja painosta. S-postitse voimme käsitellä tätä kysymystä yksityiskohtaisemmin. S-postini on julia@tile.expert. Mukavaa päivänjatkoa!
Dear Steve,
Unfortunately, we've stopped regular shipping to Canada at the moment. We can still calculate your order personally, if you will send your quote at usa@tile.expert.
Thank you for your request!
Best regards,
Jessie
Tile.expert
Hello
Thank you for your interest in our online store.
We have not delivered to Trinidad and Tobago yet. Please specify the item codes and quantity so we'll check the possibility.
Also please note that you can pick up your order from our warehouse in Italy.
You can provide all information to extra@tile.expert
Dear Sir,
We have these collections presented on our website, so you may make the order draft right on the site and ask for a delivery cost and time.
To do that you should find the items you need and add them to your cart. Then fill in all the obligatory fields in the cart (your name, address, phone) and send a request for delivery cost. The delivery cost and period will be indicated in your draft on the website within 24 hours. This draft won't be considered as an order before it is paid.
If you still have any questions, feel free to ask me on usa@tile.expert.
Thank you for your request!
Best regards,
Jessie
Tile.expert
Dear Dean,
Thank you for your interest in our online store.
We have sent the details regarding samples ordering to your email address.
Please check and inform if you have any questions.
Dear Kylie! Thank you for your interest in our online store.
We have sent the reply to your email address.
Should you need any further information, please do not hesitate to contact us.
Dear Sharon, thank you for your inquiry. Currently we do not deliver goods to Singapore and we suggest you arranging goods collection from our consolidation warehouse in Italy or in Spain. In this event, apart from the cost of the goods, the total amount payable will include the expenses related to goods preparation for shipment. Please take into account that customer is to pay all customs duties and other taxes due when importing goods to Singapore. I hope the above is useful to you.
Dear Edikas, thank you for your interest in our online store. We have already sent you an e-mail. We remain at your disposal for any further information.
Dear Amber,
Unfortunately, this is company's policy. Your first order must be above 500 EUR/450 GBP. There is no way to overcome this rule.
I apologize for the inconvenience. Thank you for your request!
Best regards,
Jessie
Dear Amber, thank you for your inquiry. We have sent you a reply by e-mail. If we can be of further assistance to you, do not hesitate to write us.
Dear Amber, thank you for your interest in our online store. We have sent you a reply by e-mail. We remain at your disposal for any further information.
Dear Joanna,
We can arrange the samples for you, but they won't be free of charge. The customers are supposed to pay the samples cost + delivery cost and additional 100 EUR that will be a prepayment for the order itself. If you then make the order you will pay the order amount without these 100 EUR.
If you are interested, please provide your delivery details on english@tile.expert
Thank you for your request!
Dear Customer, thank you for your inquiry. Yes, you are reading correctly - the first order needs to be for at least 550 USD or 500 EUR (exlusive of transport expenses).However this limitation will not apply to all future orders made from the same account. Should you require further details, we would be happy to supply this upon request.
Dear Customer, thank you for your question. I would like to inform you that shipping rates depend on many factors. In order to have delivery cost calculated, you need to sign up on our website, add the selected items into the Shopping Cart. Then you need to fill in all the required fields. If the shipping expenses are not displayed in the Shopping Cart, please send a calculation request.
Dear Nina, thank you for your inquiry. We have sent you a reply by e-mail. If we can be of further assistance to you, do not hesitate to contact us.
Dear Eunice, we thank you for your inquiry. We have already sent you a reply by e-mail. We remain at your disposal for any further information.
Best regards,
Carol
TileExpert
Dear Yuriy!
Thank you for your interest in TileExpert! We always try to renew our assortment which caters to each taste and budget. You will always find something suitable on our website! If you need further assistance, just contact us!
Dear Lisa, thank you for your inquiry. All the information displayed on the web site and regulating the relations between the Buyer and the Seller is also in force on the territory of Canada.
If the requested tile is displayed on our web site, you can get the information about the lead time and the freight quote directly in the shopping cart. To that end, please, sign up, add the item in the shopping cart and fill in requested fields.
If the requested tile is not displayed on web site, please email to canada@tile.expert indicating detailed information about the tiles you are looking for, full address of delivery, name surname, phone number. Our customer service manager creates a draft order and provide you with all necessary information..
Best regards,
Carol
TileExpert
Dear Kevin,
Thank you for letting us know about the problem you faced when trying to pay for your order. So we can help you to sort it out, I am kindly asking you to send me your order number as well as the screen shot of the page with an error occured to tanya@tile.expert. Thank you in advance!
Tanya
TileExpert
Dear Marek,
Thank you for your interest in TileExpert! I would like to inform you that we are able to supply Boulevard Beige 45*45 tiles by Geotiles. In order to see the total cost, you need to add the selected item into the shopping cart by following this link, to specify the quantity and to fill in all the required fields. If the shipping expenses as well as the lead time are not displayed in your shopping cart, please, send a calculation request. Should any questions arise, feel free to contact me!
Tel.: +372 698 02 63
Dear Marek,
Thank you for your reply! It is possible to collect tiles from our warehouse. I have already sent you the details by email. Should any questions arise, just contact me.
Tel.: +372 698 02 63
Dear Ms. Florea,
thank you for appreciation of our service.
We will be glad to see you among our clients.
We remain at your disposal for any further information.
Best regards,
Carol
TileExpert
Dear Rose,
Thank you for your request! Unfortunately, we do not ship tiles to Mauritius.
Tel.: +372 698 02 63
Dear Roger,
Thank you for your request! Unfortunately, the minimum first order value should be at least gbp 450. However, we can offer you the following option: to place an order less than gbp 450, to pay the minimum required fee (gbp 450), and your change will be considered as a deposit which can be applied to your future orders made from our website. If you are interested, feel free to contact us!
Tanya
TileExpert
Dear Ivanina,
Thank you for your comment! We have already sent you a reply by email. Should any other questions arise, feel free to contact me.
Tanya
TileExpert
Thank you for your comment! Unfortunately, we do not ship tiles to Australia.
Tanya
TileExpert
Dear Jon,
Thank you very much for your comment. Indeed PayPal transaction for payment in USD is high. That is because of currency conversion fee. Let us propose you to choose another way, for example paying by credit card or bank transfer. Visa and MasterCard also offer the purchase and delivery protection policy.
If you have any other questions, please, email us at usa@tile.expert