1 In the event that any damage to the packaging / shortage / mixed items / defective tiles are revealed, the customer shall describe this in the delivery note prior to acknowledge the goods receipt with his/her signature, and make photos of the goods as they are delivered on a pallet. Where required, the carrier representative waits, until the goods are unpacked in order to check their integrity.
2 Should any defective tiles be revealed, the customer, within three working days, informs the dedicated Customer Service specialist thereof providing a copy of the delivery note, the photos of the goods as they were delivered on a pallet, as well as the photos of all defective tiles. There is no need to give the defective tiles back to the carrier.
3 Our Customer Service will agree with the customer the amount to be refunded, or goods replacement in the next container.
Important! No claims are accepted by tile manufacturers after the tiles are laid.