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      Payment and Delivery

      While calculating the quantity of tiles to be ordered, please take into account wastage and spares.

      ORDER PAYMENT OPTIONS
      We accept the following payment methods:VisaMastercardAmerican ExpressPaypal;bank transfer;letter of credit.
      DELIVERY DATE
      Either estimated (approximate) or confirmed shipping time is displayed in the shopping cart.

      If you pay for an order with an estimated shipping time, we will contact the manufacturer to check if the materials are in stock or not and which is their scheduled production time. In 1-2 working days, we will either confirm the estimated shipping time or communicate to you the new one by Email. You can both accept it or request a refund of the total paid which takes 3-5 working days (usually 1-2 working days).

      If you place an order with a confirmed shipping time, it means that the materials are in stock at the manufacturer's or their production is scheduled.

      GOODS UNLOADING
      The goods are shipped to and unloaded on the road at the customer's delivery address.
      REPLACEMENT BROKEN
      We promptly replace the damaged materials or those of inferior quality at our own expense. Making every effort to minimize such nuisances, we cannot avoid them completely. In the event such a problem is revealed within 30 calendar days after order delivery, please contact your personal customer support specialist whose contact details are displayed in the shopping cart. We would appreciate your sending us the photos of the delivered materials. It would be easier for us to settle the issue with the insurance company. Anyway, we will replace the damaged goods in the next container or compensate their cost (at your choice).
      CANCELLATION OF AN ORDER
      You may cancel or modify your paid order anytime before it is shipped. You are also entitled to return the delivered materials within 30 calendar days after they arrive. We collect all the delivered materials, refund you the total amount paid except the return shipping expenses within 7 working days, and keep enhancing the quality of our service.
      Compensation
      The compensation for order late delivery is calculated automatically according to the following formula: 0.2 % of the order total for each working day of the delay (starting from the last day of the delivery deadline stated in the contract) and additionally 2 % for every delay/breach of delivery dates but no more than 15 % of the order total.
      RETURN TERMS
      The standard time of refund for the damaged materials, return of the total amount paid in case of order cancellation, and compensation for delayed delivery is 3-5 working days. However, the majority of payments are made within 1-2 working days.