Payment and Delivery
Please be informed that the minimum value of your first order should be at least USD 550 (exclusive of the shipping expenses).
However this limitation will not apply to all future orders made from the same account. While calculating the quantity of tiles to be ordered, please take into account wastage and spares.
Prices, Checkout and Advice
The prices indicated on our site apply to the ex-works delivery from the manufacturers' warehouses.
The prices indicated on our website are VAT inclusive. In the event that a corporate customer has an international VAT identification number, the respective order invoice is issued net of VAT, and the VAT identification number of the suppling company is specified.
The proforma invoices we issue to private customers contain no information about VAT, since the suppling company is not registered as a VAT payer (we have no VAT No.). However the absence of VAT does not imply that you would have to pay this tax yourself. The prices indicated in the proforma invoice are final. There are no extra charges related to purchasing from our website with shipment within the EU. The prices indicated in the proforma invoice are final.
Please note that particular items are sold on a per-box (rarely on a per-pallet) basis. If the said items are requested, their billed quantity will be increased to the actual quantity of items in the applicable number of full boxes (pallets).
The prices on our website apply to the first-choice materials. We do not supply the second-choice and commercial-grade tile.
Order Payment Options
We accept payments by credit card, bank transfer, via letter of credit or via PayPal (if the latter option is selected, an extra operator fee of 3.4 % (for payment in Euro) or 7.75 % (for payment in US dollars) is charged). We are a verified PayPal member. Therefore all payments of our customers are covered by PayPal Purchase Protection.
DELIVERY AND UNLOADING
We ship tiles to any destination within the European Union, as well as to Norway, Switzerland, the USA and Canada.
The average delivery takes 35-65 calendar days. The definite shipping time depends on the manufacturer's location, goods availability in stock and goods destination. The shipping expenses and estimated lead time will be displayed in your Shopping Cart. In order to inquire about shipping time confirmed by the manufacturer, you may click on "I need faster" in the Shopping Cart. Once no information is displayed automatically, please click on "Request Delivery Cost & Time". In this case it may take 24-48 hours to let you know the shipping time confirmed by the manufacturer.
In the event of order delivery to islands, ferry service may be required, which may involve extra shipping expenses and time. For more detailed information about shipping expenses and time regarding order delivery to islands, please contact your dedicated customer service manager.
The tiles are delivered by trucks equipped with a lifting device and are unloaded from the truck on the road at the customer's delivery address, except as otherwise provided by the dedicated customer service manager while confirming your order. Therefore, the customer shall ensure that the delivery place is fully accessible for the said vehicles and there is enough space for the goods' to be unloaded. The delivery to historic city centers and other areas with limited truck traffic and no possibility to unload the goods, may involve extra shipping expenses.
Important! Once you are not sure that the truck will have full access to the delivery address and there will be enough space for the goods to be unloaded, please contact your dedicated customer service manager, so that we could suggest alternative goods delivery routes prior to order confirmation.
In the event you would like to arrange goods unloading from the truck yourself, please contact your dedicated customer service manager, so that we could recalculate the shipping expenses and let you know, if there is any difference.
Once your order is handed over to the carrier, you will be informed by Email about the tentative delivery date give or take one working day.
Once your order arrives at the logistics terminal, the carrier will get in touch with you using the phone number specified in your order, in order to agree the delivery date and time convenient for you. The orders are delivered on working days (Monday through Friday) from 8 a.m. to 5 p.m. The goods may be stored at the carrier's for three days free of charge. Further storage of the goods at the carrier's may involve extra charge.
Within 14 days upon order delivery, a private customer may cancel an order. Taking into account that the tiles are delivered with specific transportation means, according to the law, in case of order cancelation, only the goods cost will be refunded. The shipping expenses are not refundable. The customer shall arrange and pay for goods transportation to the warehouse.
PICKUP FROM STORAGE
You may arrange order collection from one of our consolidation warehouses in Italy or Spain.
In this event, apart from the cost of the goods, the total amount payable will include the expenses related to goods packaging and preparation for shipment.
In order to have the total order value calculated, please contact your dedicated customer service manager. The expenses related to goods preparation for shipment include 30 days of free storage at the carrier's.
Further storage of the goods at the carrier's may involve extra charge.
Once your order is ready for shipment, you will receive notification by Email with accurate data necessary to arrange order pickup, namely: goods weight, number of cargo units, warehouse address, contact details and shipment reference number.
Once the goods leave the warehouse, all liability for their safety is transferred to the customer.
Once the goods are delivered, the customer checks them visually. In the event that any damage to the packaging is revealed, the customer shall describe this in the delivery note. Where required, the carrier representative waits, until the goods are unpacked in order to check their integrity. Should any defective tiles be revealed, the customer, within three working days, informs the dedicated customer service manager thereof providing the photos of all defective tiles. There is no need to give the defective tiles back to the carrier.