Payment and Delivery

We accept the following payment methods:;bank transfer;letter of credit.

Either estimated (approximate) or confirmed shipping time is displayed in the shopping cart.

If you pay for an order with an estimated shipping time, we will contact the manufacturer to check if the materials are in stock or not and which is their scheduled production time. In 1-2 working days, we will either confirm the estimated shipping time or communicate the new one by Email. You can both accept it or request a refund of the total amount paid to take 3-5 working days (usually 1-2 working days).

If you place an order with a confirmed shipping time, the materials are in stock at the manufacturer's, or their production is scheduled.

The goods are shipped and unloaded on the road at the customer's delivery address.

We promptly replace the damaged materials or those of inferior quality at our own expense. Making every effort to minimize such nuisances, we cannot avoid them altogether. If such a problem is revealed within 30 calendar days after order delivery, don't hesitate to contact your customer support specialist, whose contact details are displayed in the shopping cart. We would appreciate your sending us the photos of the delivered materials. It would be easier for us to settle the issue with the insurance company. Anyway, we will replace the damaged goods  with the following shipping container or compensate for their cost (at your choice).

You may cancel or modify your paid order anytime before it is shipped. You are also entitled to return the delivered materials within 30 calendar days of their arrival. We do not accept leftover tiles for return. We collect all the shipped materials in the original and intact manufacturer's packaging. Then, within seven working days after they arrive at our storage, we refund you the total amount paid except the return shipping expenses and keep enhancing the quality of our service.

The compensation for order late delivery is calculated automatically according to the following formula: 0.2 % of the order total for each working day of the delay (starting from the last day of the delivery deadline stated in the contract) and additionally 2 % for every delay/breach of delivery dates but no more than 15 % of the order total.

The standard time of refund for the damaged materials, return of the total amount paid in case of order cancellation, and compensation for delayed delivery is 3-5 working days. However, most payments are made within 1-2 working days.