Payment and Delivery
Please be informed that the minimum value of your first order should be at least USD 550 (exclusive of the shipping expenses).
However this limitation will not apply to all future orders made from the same account. While calculating the quantity of tiles to be ordered, please take into account wastage and spares.
Prices, Checkout and Advice
The prices indicated on our site apply to the ex-works delivery from the manufacturers' warehouses.
The prices indicated on our site are VAT inclusive.
The Proforma Invoices we issue to private customers contain no information about VAT, since TileExpert Retail OÜ is not registered as a VAT payer (we have no VAT No.). However the absence of VAT does not imply that you would have to pay this tax by yourself. There are no extra charges related to purchasing from our website with shipment within the EU. The prices indicated in the Proforma Invoice are final.
Please note that particular items are sold on a per-box (rarely on a per-pallet) basis. If the said items are requested, their billed quantity will be increased to the actual quantity of items in the applicable number of full boxes (pallets).
The prices on our website apply to the first-choice materials. We do not supply the second-choice and commercial-grade tile.
Order Payment Options
We accept payments by bank transfer, via letter of credit or via PayPal (if the latter option is selected, an extra operator fee of 3.4 % (for payment in Euro) or 7.75 % (for payment in US dollars) is charged). We are a verified PayPal member. Therefore all payments of our customers are covered by PayPal Purchase Protection. Payment using bank cards will become available shortly.
We ship any quantity of goods to any destination within the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom), as well as to Norway, Switzerland, the USA and Canada.
Our carrier for Italy is Zanni Marco & C. s.r.l., for other European countries - DB Schenker. In a few days after payment receipt, upon shipment of the goods from storage, we send a tracking number to our customers. Using the tracking number, our customers may monitor order status and location following the link to the respective carrier website.
The average delivery takes 35-65 calendar days. The definite delivery time depends on the manufacturer's location and goods availability in stock. The shipping expenses and lead time will be displayed in your shopping cart. Once no information is displayed automatically, please click on "Request Delivery Cost & Time".
You may also arrange order collection from one of our consolidation warehouses in Italy or Spain. Once the goods leave the warehouse, all liability for goods safety is transferred to the customer. In this event, apart from the cost of the goods, the total amount payable will include the expenses related to goods preparation for shipment. To have the total order value calculated, please contact our customer service managers.
Within 14 days upon order delivery, a private customer may cancel an order. Taking into account that the tiles are delivered with specific transportation means, according to the law, in case of order cancelation only the goods cost will be refunded. The shipping expenses are not refundable. In the event a private customer decides to cancel an order and return the delivered goods, the goods transportation to our warehouse shall be arranged and paid by such a customer.
The tile is delivered to a front door or in a port (at customer's will). It is the customer who is responsible for arranging the tile unloading. Usually the goods are delivered in a truck equipped with a lifting device. However the customer may choose between goods delivery with or without lifting device in the Shopping Cart. The respective shipping rate will be invoiced.
Once the goods are delivered, the customer checks them visually. In the event that any damage to the packaging is revealed, the customer shall describe this in the delivery note. Where required, the carrier representative waits, until the goods are unpacked in order to check their integrity. Should any defective tiles be revealed, the customer, within three working days, informs the dedicated Customer Service manager thereof providing the photos of all defective tiles. There is no need to give the defective tiles back to the carrier.